Windstil Group logo in blue with the tagline Technology, People, Business – managed IT, cyber security, cloud and telco provider

MANAGED IT SERVICES BRISBANE

Keep your business moving with fast, local IT support

Hand your IT to a skilled Brisbane team that keeps your people productive and your technology running smoothly. For a fixed monthly price, we support your people, manage your systems and keep your business secure. You get unlimited helpdesk support from experienced engineers who respond quickly, solve problems and understand how your business works.

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1300 019 988
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Avg. call answer time

10 secs

White bar chart graphic illustrating Windstil Group's fast IT support ticket response times

Avg. ticket response time

8 mins

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SLA targets met

95%+

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Years in business

10+

What we do

Get reliable IT support for your Brisbane business

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Managed IT

Run your business with a complete IT department behind you. We support your people, manage your devices and network, and keep everything patched, backed up and monitored for one fixed monthly fee per user.
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Cyber Security

Reduce risk and strengthen your security maturity. We assess your environment against the ASD Essentials, help you close the gaps and keep your security controls current as your business changes.
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Microsoft 365

Get full value from your Microsoft investment. As a Microsoft Solutions Partner for Modern Work, we configure, secure and manage Microsoft 365 and Azure, and help your team work effectively wherever they’re based.
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Automation

Remove manual work from your operations. We automate repetitive processes such as staff onboarding and offboarding, so your team can spend less time on admin and more time moving your business forward.
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Business Phone Systems

Keep your business connected wherever your team works. We set up and manage cloud phone systems, including hosted VoIP and Microsoft Teams Calling. Your team can make and take calls from desk phones, mobiles or laptops, and keep your existing business numbers.

What's included

Get everything your business needs under one agreement

Know exactly what you’re paying each month, with a fixed price per user and no hourly charges for helpdesk support. Our managed IT service covers every device your people use. Agreed response times are written into your service level agreement, so you always know when to expect help. As your team grows or changes, your agreement adjusts month to month.

Get help by phone, email or remotely, as often as you need it. We aim to resolve issues on the first call. More complex problems go straight to our senior engineers, who resolve them remotely or onsite.

Detect failing devices, low storage and security issues early, before they cause downtime. Serious issues are escalated straight away.

Keep your operating systems, Microsoft 365 apps and antivirus up to date. Operating system updates are scheduled outside business hours, so your team can keep working without disruption.

Check and verify your backups every day, so your data is ready to restore when you need it. If a backup fails, we start corrective action through the service desk.

Manage your laptops, desktops, mobile devices, printers, firewalls, switches and cloud subscriptions under one agreement. Server management is available as an add-on. Moves, additions and changes are handled for you, and your environment is properly documented.

Hand over third-party providers, repairs and warranty claims, and we’ll manage them for you. Track progress with regular updates, and get issues resolved faster with one team owning the outcome.

Track ticket activity and SLA performance through our customer service portal each month. Review your service with us every six months to keep it aligned with your business.

The Windstil Difference

Serious about your technology. Easy to work with.

Brisbane businesses are growing and changing, and their technology needs to keep up. For over 10 years, Windstil has helped businesses keep their people productive, improve the way they work and reduce technology risk along the way. Many of our clients have worked with us for years because we earn their loyalty through consistent, dependable service.

We bring a modern, innovative approach to managed IT. We operate within the ITIL 4 service framework, fix the cause rather than the symptom and look for opportunities to automate and improve. We also help you make better technology decisions as your business grows.

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Our leadership team

Leadership backed by a team that delivers.

Headshot of Jim Risby, Managing Director at Windstil Group

Jim Risby

Jim co-founded Windstil after decades in the Australian technology industry. As Managing Director, he leads the direction and day-to-day operations of the business, with a focus on efficiency, service and delivering real value for customers.
Headshot of Tom Strigas, Sales Director at Windstil Group

Tom Strigas

Tom co-founded Windstil and leads our customer and commercial relationships. As Sales Director, he works with businesses to understand what they need from their technology, where the frustrations are and how Windstil can help.
Headshot of Josh Pitts, Technical Director at Windstil Group

Josh Pitts

Josh joined Windstil during its first year and has helped shape the company’s technical capability. As Technical Director, he leads the technical direction of the business, developing the systems, skills and services our customers rely on.
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Work with friendly, skilled engineers across Brisbane

When you call Windstil, you speak with experienced technicians and engineers, not a script or an offshore call centre. We aim to resolve issues on the first call. Anything more complex is escalated to our second and third level engineers, who resolve it remotely or onsite. With engineers across Brisbane, you get responsive support wherever your people are working.

  • Resolve issues quickly, with first-call resolution wherever possible
  • Keep your people productive with fast, responsive support
  • Get onsite support across Brisbane and surrounds
  • Plan ahead with clear documentation and practical advice
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Get local IT support across Brisbane

Our team live and work across Brisbane and the surrounding region, so help is never far away. Whether your business is in the CBD, on the northside or southside, or further across Greater Brisbane, you get a local team that responds quickly, knows your systems and can be onsite when you need them.

  • Brisbane CBD
  • Fortitude Valley
  • Spring Hill
  • Milton
  • Toowong
  • Chermside
  • North Lakes
  • Mount Gravatt
  • Eight Mile Plains
  • Logan
  • Ipswich
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Ready for IT to feel more Manageable?

Talk to our Brisbane team.

Tell us what’s slowing your people down, where your risks are growing or what’s getting harder to manage. We’ll show you what a managed IT agreement would cover for your business and how we can take more of your IT off your plate.

Book a Consultation

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