Managed IT Support Melbourne

Addressing issues on a ‘break-fix’ basis, or working with different IT providers who don’t communicate well, can be costly and extremely frustrating.

Having your services fully managed by one reliable provider prevents many issues from arising. You’ll also have one point of contact and a team who understands your IT infrastructure. 

Poorly managed IT systems often result in:    

• Security Breaches: If your systems are not maintained, and no one is monitoring your network security, you leave your business open for cyber attacks, which can result in costly data breaches or interruptions.
• Downtime & Inefficiency: If your IT systems are letting you down, it’s hard to get anything done, which results in decreased productivity and time wasted troubleshooting issues.

• Compliance Issues: Meeting your industry compliance standards is vital, and technology plays a big part in this. Having an IT team to help you adhere to rules and regulations can avoid fines, breaches and legal issues. 
• Unexpected Costs: Maintaining your systems properly can avoid big ‘break/fix’ bills, as well as the costs of breaches, downtime and compliance issues.

Managed IT support and traditional IT support are delivered in different ways. Traditional IT support works on a ‘break/fix’ basis, meaning that if something goes wrong or you need to implement new technology, you must pay per project or repair.

Managed IT support is ongoing support delivered for a fixed fee with clear service level agreements in place.

You’ll have a team who ensures that your systems are running smoothly at all times and a responsive helpdesk when needed. This prevents expensive repairs and keeps your technology working for you.

Most IT companies can take care of a range of services, including: 

• Internet Service Provider (ISP) Management
• Networking & Data Point Patching
• VoIP & Telephony Phone Systems & PBX Support
• Microsoft 365 Cloud Migrations (On-Prem & Off Prem)
• Email Security Monitoring
• Networking, Wireless & VPN Auditing & Design
• Hardware Procurement
• Vendor Management
• User Account Administration (Azure & Active Directory)
• Data Storage Solutions
• ACL User Permissions Management

We will organise a regular maintenance schedule with you, which is reflected in our SLA. Often, work can be done remotely, but we’ll organise any on-premise visits required well in advance.

In terms of monitoring, we have many systems in place to keep a close eye on your system performance and security, which means we can respond quickly to any issue that may arise.

We have a 24/7 helpdesk available every day of the year. When we create your managed plan, we’ll determine clear SLA response times to best suit your business needs.

We are dedicated to being highly responsive, and our team can provide you with the assistance you require in an emergency. 

We have 24/7 support available, but we appreciate that non-urgent requests are made during standard business hours where possible.

No, the two can work simultaneously together, provided there is sufficient communication and clear expectations of who is responsible for what areas.