Windstil Group logo in blue with the tagline Technology, People, Business – managed IT, cyber security, cloud and telco provider

Managed IT Services Melbourne

Get more from your technology with a Melbourne IT team

Hand your IT to a skilled Melbourne team that works as an extension of your business. For a fixed monthly price, we support your people, manage your systems and keep your business secure. You get unlimited helpdesk support from experienced engineers who answer quickly and take the time to understand how you work.

Book a Consultation
1300 019 988
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Avg. call answer time

10 secs

White bar chart graphic illustrating Windstil Group's fast IT support ticket response times

Avg. ticket response time

8 mins

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SLA targets met

95%+

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Years in business

10+

What we do

Build a better technology environment for your Melbourne business

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Managed IT

Run your business with a complete IT team behind you. Get day-to-day support for your people while we manage your devices, network and core systems, with proactive monitoring, patching and maintenance included for one fixed monthly fee per user.
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Cyber Security

We assess your environment against the ASD Essentials, identify weaknesses and continually improve your security controls as threats, technology and your business change.
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Microsoft 365

Get more from the technology you already pay for. As a Microsoft Solutions Partner for Modern Work, we configure, secure and manage Microsoft 365 and Azure, while helping your people work more effectively across the Microsoft ecosystem.
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Automation

Take repetitive work off your team’s plate. We identify manual processes that technology can handle better, then build practical automations around workflows such as staff onboarding and offboarding.
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Business Phone Systems

Keep your people connected wherever they work. Bring your business communications together with hosted VoIP, Microsoft Teams Calling and cloud phone systems that work across desk phones, mobiles and laptops.

What's included

Get IT capability without building it all in-house

Know exactly what you’re paying each month with a fixed price per user and no hourly charges for helpdesk support. Your agreement gives your business access to a broader team of technical expertise, while covering the day-to-day management of your people, devices and IT environment.

Agreed response times are written into your service level agreement, and your service adjusts month to month as your team changes.

Get help by phone, email or remotely, as often as you need it. We aim to resolve issues on the first call. More complex problems go straight to our senior engineers, who resolve them remotely or onsite.

Detect failing devices, low storage and security issues early, before they cause downtime. Serious issues are escalated straight away.

Keep your operating systems, Microsoft 365 apps and antivirus up to date. Operating system updates are scheduled outside business hours, so your team can keep working without disruption.

Check and verify your backups every day, so your data is ready to restore when you need it. If a backup fails, we start corrective action through the service desk.

Manage your laptops, desktops, mobile devices, printers, firewalls, switches and cloud subscriptions under one agreement. Server management is available as an add-on. Moves, additions and changes are handled for you, and your environment is properly documented.

Hand over third-party providers, repairs and warranty claims, and we’ll manage them for you. Track progress with regular updates, and get issues resolved faster with one team owning the outcome.

Track ticket activity and SLA performance through our customer service portal each month. Review your service with us every six months to keep it aligned with your business.

The Windstil Difference

Bring better thinking to your technology.

Your IT provider should do more than close tickets.

For over 10 years, Windstil has helped businesses improve how their technology supports their people, operations and growth. We combine responsive support with experienced engineers, structured service management and practical advice about where your technology should go next.

We operate within the ITIL 4 service framework and focus on fixing underlying problems rather than repeatedly treating the symptoms. We look for opportunities to simplify systems, automate repetitive work, strengthen security and make your technology easier to manage.

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Our leadership team

Leadership backed by a team that delivers.

Headshot of Jim Risby, Managing Director at Windstil Group

Jim Risby

Jim co-founded Windstil after decades in the Australian technology industry. As Managing Director, he leads the direction and day-to-day operations of the business, with a focus on efficiency, service and delivering real value for customers.
Headshot of Tom Strigas, Sales Director at Windstil Group

Tom Strigas

Tom co-founded Windstil and leads our customer and commercial relationships. As Sales Director, he works with businesses to understand what they need from their technology, where the frustrations are and how Windstil can help.
Headshot of Josh Pitts, Technical Director at Windstil Group

Josh Pitts

Josh joined Windstil during its first year and has helped shape the company’s technical capability. As Technical Director, he leads the technical direction of the business, developing the systems, skills and services our customers rely on.
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Take your business further

When you call Windstil, you speak with experienced technicians and engineers, not a script or an offshore call centre. We aim to resolve issues on the first call. More complex problems are escalated to our second and third level engineers, giving your business access to deeper technical capability when you need it.

But we’re not only there when something breaks. We get to know your environment, identify recurring issues and work with you to improve the systems your business depends on.

  • Resolve issues quickly, with first-call resolution wherever possible
  • Access senior technical expertise when problems become more complex
  • Reduce recurring IT problems by addressing their underlying cause
  • Improve your systems with practical advice, automation and modern technology
  • Plan ahead with a team that understands your environment
Book a Consultation

Get local IT support across Melbourne

Our engineers work across Melbourne, giving you the convenience of remote support backed by people who can come onsite when the situation calls for it. Whether your people are working from one office, across multiple locations or in a hybrid environment, you get one team that knows your systems and can support your business wherever work happens.

  • Melbourne CBD
  • St Kilda Road
  • South Yarra
  • Toorak
  • Malvern
  • Hawthorn
  • Kew
  • Camberwell
  • Glen Waverley
  • South Melbourne
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Ready for your IT to do more?

Talk to our Melbourne team.

Tell us where technology is slowing you down, creating risk or getting in the way of growth. We’ll show you what we can take off your plate now and where there’s an opportunity to make things work better.

Book a Consultation

Start with a practical conversation about what you need.

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